3 stores with the best return policies

Shopping online in Philippines should be easy and convenient. This means that shipping & returns & refunds should be easy and straightforward. When you buy a product online without seeing the product first in person, mistakes such as buying the wrong color, size, or amount could be made. To make shopping less of a hassle, online stores in Philippines have been improving their return & exchange policies to encourage more shoppers to buy online. Here we list the top 4 stores with the best return & exchange policies in Philippines.

Lazada: Safe return policies within 7/30 days from purchase

When you shop on Lazada, each item you can buy has a corresponding return & exchange policy. You can find it on the right column of each item.

Return & Exchange Policy of Lazada

Return & Exchange Policy of Lazada

This particular item has a 7 days easy return policy. Make sure to check the details on what reasons are acceptable for a return. Lazada’s return & exchange policy is pretty easy and straight forward.

Confirmation Number of Lazada Order

Confirmation Number of Lazada Order

Just make sure to keep your order # and provide that when you go to Lazada’s returns & exchange section.

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Shopee Guarrantee Period

The Shopee Guarrantee “Get the items you ordered or your money back” is Shopee’s overall return & exchange policy. Each order delivered has a money-back guarantee that the item will arrive to you. This is done to reduce fraudulent sales. How they do this is that Shopee witholds payment to the seller until buyer confirms that the order has been received or the Shopee Guarantee Period has ended. At any time within this period, the buyer can cancel the order for any of these following conditions:

  •  If the buyer received a wrong item (e.g. wrong size, wrong colour, different item)
  • If the buyer received a damaged/faulty item
  • If the buyer did not receive the product(s)

Return or refund for change of mind is not allowed.

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Zalora: 30 Days easy returns

Zalora’s returns are all applicable within 30 days or purchase from the receipt. If you return the item within 30 days with invoice available, original condition & tags intact, with orignal packaging then returning the item will be easy.

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These retailers have proven their word on their return policies. You can shop confidently that they will honor these return policies.


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